All good points... scale does make reliably harder to do, and it's a great thing that competitive forces are raising the bar for all participants.
Of course, it's one thing to offer SLAs as a business / marketing strategy, it's another to actually deliver!
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All good points... scale
All good points... scale does make reliably harder to do, and it's a great thing that competitive forces are raising the bar for all participants.
Of course, it's one thing to offer SLAs as a business / marketing strategy, it's another to actually deliver!