4 July 2008 - 7:41am, Ricky Clarkson (not verified) said:
I would go one step further - usually the contact with the customer is not a representative sample of the users - go straight to the users, whether or not they are part of the customer's staff, or the customers of the customer.
One problem
I would go one step further - usually the contact with the customer is not a representative sample of the users - go straight to the users, whether or not they are part of the customer's staff, or the customers of the customer.