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Lightweight Integration and Accelerated Time-to-Market for Customer Self-Service and Call-Center Automation
About Afni
Afni, Inc. is a leading provider of customer interaction solutions for market leaders primarily in the communications and insurance industries. Afni has created an exclusive, superior, proprietary and unprecedented brand of interaction outsourcing called "Upsourcing®." A privately-held company headquartered in Bloomington, Illinois, Afni's presence spans the United States providing future forward solutions in customer care, collections and insurance services to the nation's leading companies.
Value Proposition
- "Real-time" analytics: With Appistry EAF, AFNI was able to meet customer demand for an automated customer self-service offering in record time and with limited resources.
- Easy scale-out: Because Appistry EAF virtualizes the application across the grid infrastructure, AFNI can start small and scale to meet growing customer demand.
- Application-level fault tolerance: The software-based fault-tolerance provided by the application fabric allows AFNI to meet the stringent SLAs demanded by its customers.
